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  • MCardarelli

    We stayed at Port Orleans Riverside… worst customer service ever and total disregard for our celebration! It was our 10th family trip to Disney (obviously we love it) but it really tainted my daughter’s birthday experience.

  • Siera

    Oh my goodness! I am sorry (and shocked!) to hear that! Did you stay at a Disney resort? You should have received the buttons upon check-in. They will also give them to you at any guest services location if you ask! I hope that your next Disney vacation turns out better!

  • MCardarelli

    We recently celebrated our daughter’s 16th birthday at Disney World (per her request) and we found the whole experience far from special. While we did include her birthday with our reservation, there were no buttons, cupcakes, or any special treatment… not even a ‘Happy Birthday’ from any staff member. As longtime Disney vacationers this last trip was a dud and the Disney customer service during our trip was a big zero! We were very disappointed with the whole experience.

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