The new Disney Dining cancellation policy will come into effect on October 31 2013. Guests will be required to provide a credit card for all Disney World Table Servicereservations. A charge of $10 per guests will then be automatically applied if a cancellation is not provided at least one day in advance.
In the case of prepaid locations such as dinner shows, the entire amount will be retained in the event of failing to cancel. The new policy also applies to non-Disney operated restaurants.
Cancellations can be made on the Disney Dining website, at guest relations, a restaurant podium, or via a special phone number at 407-WDW-CNCL. To avoid the penalty, the cancellation must be made up to 11:59pm on the day before the reservation.
Disney is doing this because they are trying to reduce the number of cases where guests book multiple restaurants, then do not appear at several of their reservations.
How do you feel about this change?
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Our family liked the option of changing a reservation if we HAD to but only did it a couple of times and even then, went through a Cast Member to change it. No, I don’t like never having that option again in case of sickness, etc., but like the issue with the GAC, the few who abuse the policies get it changed for everyone. One would think with the technology now, it would be easier for the system to prohibit you from making a reservation more than once for the same day/time instead of charging that fee ($10 for every person & we have a big family)! I keep saying we will continue to go to Disney World, but it sure is getting less and less magical. A one time big charge on my credit card might persuade me to think about it going to the beach.
I think it’s been a long time coming. Just like the special assistance passes. There are always people trying to take advantage of the system and taxing the system for selfish reasons that negatively effects everyone else’s experience. I think the fee is great. I was hoping the my Disney experience app wouldn’t allow overlapping ADR’s under the same reservation number but, maybe someday.
I hope that this helps with the difficulty of making reservations.
Just got hit with it. Our plane was 4 hrs. late leaving Pittsburgh, so I called to cancel Le Cellier (yeah I Know). No other times available that day. Spoke to Chase and they said it would be canceled off the card, but I have yet to see it.
I wonder if you were there in person pleading your case (food poisoning, onset of sickness of any kind) if they might not make an exception for you. They do have to regulate the dining though since so many people take advantage of the system.
I hope they fix the mobile app to accept reservations that require a deposit or else it’s now not just slow, but also next to useless. Most times, I want to make or change a reservation from my phone/tablet & I hate doing things by phone.
I don’t agree with it at all. Last year my husband came down with a sever case of food poisoning while at WDW. We had to cancel 2 reservations with less than 24 hours notice because earlier in the day he felt like he could make it to dinner but then got hit with another bout later in the day that prevented him from leaving the room. I went to guest services and explained the situation so they could cancel reservation for us, needless to say I was rather upset to hear we were going to be charged for canceling Chef Mickey’s with 2 hours notice luckily I got them to waive the fee considering the circumstances.
Considering the use of RFID now I don’t understand why Disney can’t make it so it is impossible to book more than one reservation for the same time window. When I book my meals online I am forced to cancel one if I try to reserve another at the same or around the same time. Very unhappy with this and will be letting the Disney Company know.
Excellent news. It’s awful for people trying to make advance reservations and can’t because someone else has multiple bookings. Hopefully people will think twice before holding numerous tables now and the rest of us who like to make advance reservations have an equal shot at getting them.
Sure Disney could fill the table with walk ups but that wouldn’t help me when I tried to book that table 3 months ago and couldn’t because someone else is being greedy.
I think it’s a little silly. I get that people double book and it’s unfortunate….but you can’t tell me that there are not a bunch of people who are trying to get in as walk ups. I’m sure they can fill that table without much trouble.
I like it, if you book it you should go to it. I imagine its a pain when people make these reservations and don’t show up, then others who really want to be there cant have that spot bc of some selfish people who cant firmly decide what they want to do. It would def crack down on that. On the other hand, we have been going to Disney for the last 20 yrs and we have had to cancel one dinner bc I fell very ill the morning of the meal…so that would be tough if someone was sick and got charged bc that’s something not planned. Yet finally, the parks are SO very crowded at all times that should someone cancel at last minute, Im MORE than sure someone would be standing right there wanting to take that reservation.
I’m waiting to see what they do in regards to changes in party size. Family of 4 has a reservation; son isn’t feeling well so he and dad go back to the room but mom and daughter go to the meal. Do they get hit with a $20 charge, or will it be like it was up to now that as long as they show up, even minus a member or two, they consider the reservation kept?