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Should You Buy an Annual Pass?

Should You Buy an Annual Pass?If you go to Disney more than once a year, or if you go for very long trips, you might consider buying an annual pass (AP). There are really only two problems with buying an AP. One, they’re expensive. And two, it requires you to predict your travel plans a full year in advance, so you won’t know what you actually save until the year is up. When I buy a yearly pass to my local zoo, it’s pretty clear even for someone as math phobic as me that in just two trips, I’ll break even. It doesn’t take much effort to make it to the zoo twice in one year. But Disney? Well, that’s a bit more difficult. Factor in the savings offered to AP holders in the form of discounts and you have a fairly complicated problem.

There are two types of APs for non-Florida residents. The first sells for $499 plus tax and gives you admission to all four parks plus park hopping, free parking, and special AP discounts. The premium pass, which sells for $629 and gives you all of the above plus admission to the water parks, Disney Quest, and Disney’s Oak Trail Golf Course. Passes for kids, Disney Vacation Club owners, and Florida residents are slightly lower.

Consider these discounts when determining if an AP fits your needs:

  • Free parking, which saves non-resort guests $14 a day.
  • Discounted tickets to Night of Joy, Mickey’s Very Merry Christmas Party, and Mickey’s Not So Scary Halloween Party on select nights.
  • 10% off lunch discounts at certain resort restaurants, such as The Wave and Grand Floridian Café as well as most sit-down restaurants in Epcot’s World Showcase (excluding Le Cellier). Valid Monday thru Friday only.
  • 10 to 20% off lunch at most Downtown Disney sit-down restaurants.
  • Merchandise discounts in Downtown Disney between 10-15 %.
  • 15% off most tours, such as the Epcot Segway tour.
  • Up 30% off sports and recreation, including golf.
  • AP holders may buy a Tables in Wonderland card for an additional $75, allowing them to receive 20% off at participating restaurants.
  • Invitations to passholder-only events and promotions. A few years ago, for example, passholders were invited to soft openings for Toy Story Midway Mania before the general public.

 

One thing that makes estimating the value of an AP difficult is the variability of the AP room discount. When factoring in the total cost of an AP, most passholders include these savings, as high as 45% off certain rooms. Lately however, these discounts have lost some of their exclusivity as discounts offered to the general public are nearly as good as those offered to passholders. This spring, for example, the difference between an AP rate on a Disney deluxe villa and the general public rate was only 5%. And the head start that passholders got on these rooms before discounted rates were released to the general public was only a matter of days. Worse still, this year’s summer discounts for the general public were actually released weeks before AP discounts for those same dates, causing a lot of grumbling among passholders.

 

It’s for the above reason that I wouldn’t buy an AP for the room discount. Sure, you may get a great deal, but that’s a pretty big gamble to take. If you’re borderline on the number of days you’ll need the pass versus buying a regular park admission, this could push you over the edge. But if you’re unsure about whether you’ll be able to at least get close to breaking even on park admission, it’s probably not worth the cost.

 

Conventional wisdom says you’ll break even on an Annual Pass if you’ll be in the parks for more than ten days in a given year. Disney allows you to buy up to a ten-day pass. After that you’ll need to start over again. This can be pretty costly since the cost of your pass is highest the first four days and those days start over again if you’ve used up your ten days. Of course, most people don’t spend more than ten days in the parks during their vacation. What usually happens is that people go for five or six days and then come back for a shorter trip. In this case, the savings are pretty clear.

 

Say you take a six day trip to WDW and then, later in the year you head back for a long weekend and need a three day pass. That first trip’s park admission without park hoppers would cost you $231; the second would cost $219. At $450, that’s slightly less than the cost of an AP, but add a park hopper option to even one of those tickets and you’ve paid $502. So even taking a short trip plus, a slightly longer trip, shows a slight savings. And that’s not adding in AP discounts, which you may or may not use. Some people swear by them.

 

If you aren’t the type of person who goes to Disney World more than once a year, you can still benefit from buying AP. Many passholders schedule two trips, one when they activate their pass and one just before it expires. Keep in mind too that you’ll save about $40 when you renew your annual pass.

 

Buying an annual pass requires you to predict how you’ll vacation in the upcoming year. It can be a huge savings. It can also, as a couple of passholder friends of mine pointed out, “burn a hole in your pocket,” making you want to go to Disney World more than usual or perhaps even more than you should. Personally, I could have saved around $180 by buying a pass last year, but I tend to plan one long trip with the family and take shorter trips on the spur of the moment. This year, I’m going to get a pass and hope for the best. Even if means it burns a hole in my pocket.
Should You Buy an Annual Pass?

First Timers: What to Expect When You’re Expecting (to visit Disney World).

First Timers: What to Expect When Youre Expecting (to visit Disney World).

Okay, so you’re a Disney newbie. What should you expect when you get there?  If you’re coming from up North, don’t expect wide verandas and southern belles. Culturally, Orlando has a little bit of everything, but it’s not really Southern, although you can get good barbecue and sweet tea.  Here’s a quick run-down on the area for first time guests.

The Airport. You’ll likely fly into the Orlando International Airport (MCO). Some vacationers choose the smaller Sanford Airport, about an hour from Disney World, to save money, but if you choose this option  don’t forget to add in the cost of transportation to and from the airport, as it isn’t serviced by Magical Express.  The main part of MCO is designed like a big rectangle with monorail lines out to the four terminals located at each corner of the rectangle.  Shopping, a hotel, full-service restaurants, the baggage claim area, and the oh-so-important Magical Express are all located in the main part of the airport.  Disney travelers make up a big part of this airport’s business so conveniently, you’ll see signs for Magical Express everywhere.

Weather and Geography: I’ll admit, this is probably an obvious one. It’s hot.  And it’s humid. And it rains frequently during the summer. But the winter can be all over the place: Hot one day, cold the next. Chances are you’ll experience some of the nicest weather the region has to offer during this time, but last January, it actually snowed, so be prepared. I always tell people who are visiting Orlando during the late fall through the early spring to bring a waterproof coat with a liner that zips out, that way you can use them together or alone.  This is particularly true for children who will be outside at night.

Newcomers are often surprised by how much water there is in Central Florida.  There are literally small ponds and lakes everywhere, which can be very pretty but dangerous.  If you’re renting a house and you have small children, you’ll want to take note of any bodies of water near the house; people are often surprised to find small ponds just a few yards from the back of the house.  Sadly, every year several people in Central Florida drown when they drive into those ponds, many of which are right next to roads. This has even happened on  Disney property, so be extra careful, especially on days when it rains heavily and you may have trouble seeing the road.

Swimming in lakes should be avoided.  Part of this is due to the presence of snakes and the alligators.  I mean no one wants to run into a gator, right?  But it’s these three little words that should really worry you:  Brain eating amoebas! I’m not making this up. Apparently these little critters live in fresh water when it sits stagnant at over 80 degrees Fahrenheit.  If you ingest them, it can lead to sickness or even death. Yes, people do swim in these lakes, but it’s not worth ruining your trip over to take the chance.  If you want to experience swimming in local fresh water, try some of the nearby state parks that have beautiful clear springs for swimming and boating. These pristine swimming holes are popular with locals and stay around 70 degrees during the summer, making them a nice alternative to the theme parks on a hot day.

Culture:   Florida, as a state, is a mix of many things:  Part southern in the northern part of the state, part melting pot everywhere, expect to meet people from all over the country and the world.  In Orlando you’ll encounter more newcomers than true locals.  As the number one travel destination in the world, this small city has seen every race, religion and background.  You’ll see people of great wealth and those with almost nothing, just on International Drive.  You can find just about any type of food although it might not be exactly like it is back home (bagels, pizza).  Downtown Orlando has several interesting museums and neighborhoods like Little Saigon and Little Brazil, which have inexpensive ethnic food and shops.  The area is, overall, very friendly and worth the trip from the theme parks.

Driving: I-4, the main highway running through the Orlando/Disney World area experiences some congestion in the stretch that goes through Orlando itself. Other than rush hour traffic, the rest of I-4 in this moves at a good pace.  Don’t expect Los Angeles style drivers–the speed limit on I-4 is a low of 50 MPH in downtown and as high as 65 near some of the attractions.  Major roads near the attractions are congested on the weekends, particularly International Drive.  Disney roads are rarely congested with the exception of the Downtown Disney area.

First Timers: What to Expect When Youre Expecting (to visit Disney World).

One interesting quirk I’ve found is that if you ask  locals how to go to Disney World from the airport, they’ll likely tell you a way that avoids tolls. This is very thoughtful, but for a first timer it can be confusing. Make sure the directions you get are the ones that use the main roads.

Once on Disney property you won’t need a map or  GPS, although even with those trademark purple signs,  it’s easy to get lost on Disney property.

First Timers: What to Expect When Youre Expecting (to visit Disney World).

Fortunately, it’s very difficult to actually stay lost because those signs are just about everywhere.  It helps to know where your resort is located in relation to the theme parks or Downtown Disney, since many signs will point you toward the theme parks (or “Epcot Area Resorts,” for example)  first and then to the specific resorts.

Tolls:  First timers are often surprised by the many toll roads around Orlando. If you’ll be driving, don’t forget to bring change. The fines are pretty steep if you don’t pay. I’m embarrassed to tell you how many times I’ve sat at a toll booth, caught without change, only to have some kind person come up behind me and toss the .35 cents into the basket.  Let’s just say I’ve learned my lesson.  I hope.

Gas:  Orlando gas prices tend to stay very close to the national average. The exception is at gas stations near the airport, where price gauging has reached a whole new level of arrogance.  In recent months, Orlando officials have called for ordinances which require all gas stations to post prices so that drivers can see before they pull into the station, but that doesn’t keep them from charging nearly double for gas and taking advantage of tourists who are in a hurry to meet their plane and don’t know the area very well.

Surprisingly, some of the least expensive gas in the area can be purchased at the three Hess Marts on Disney property. They are at the Car Care Center next to the Magic Kingdom parking lot; Downtown Disney; and near the Boardwalk Resort.  You can also buy soft drinks and other items for considerably less than at your resort gift shop.

Internet: While many large hotels in the surrounding Disney resort area have free internet, Disney does not (with the exception of free internet for Disney Vacation Club owners at DVC resorts). You’ll need to pay around $10 for 24 hours of internet service in your resort room. There is very little free WiFi on Disney property. It’s essentially non-existent in the parks.  You can purchase 24-hours of WiFi for use in the lobbies on the Contemporary, Coronado Springs, the Yacht and Beach Club, and the Grand Floridian.  It costs $9.95.  This thread on Disboards explains everything guests need to know about internet use on Disney property.

Groceries:   Hotel gift shops have a limited amount of merchandise and it’s usually quite expensive. If you don’t have a vehicle, try Garden Grocer. They’ll deliver right to your resort.  I also like WeGoShop, which will do your shopping for you for a small fee.  The Disney resort area has many of the same stores you’re used to at home. There’s a Whole Foods near SeaWorld, a Super Target just off property and numerous Walmart stores. I find that the Super Target on Highway 192 has the best selection and prices.  For locations and more information, please see this post.

Wildlife:  We probably should talk about these guys:

First Timers: What to Expect When Youre Expecting (to visit Disney World).

It’s true that they’re everywhere in Central Florida, even showing up on Disney property, but it’s rare that you’ll actually see one.  Avoid swimming in lakes and challenging one to a wrestling match. Gators are notoriously crooked and like to fight dirty.  Lesson:  Don’t trust a gator.

Not only have I never seen a gator on Disney property, I’ve never seen a snake, which are known to appear from time to time and inspire fun threads on Disney message boards.  I have however, seen ducks and squirrels parading around the parks and resorts, as well as lizards, the odd deer, innocuous possums, the dreaded and aptly-named Lovebugs, and the occasional cockroach.

The best advice anyone can give regarding local wildlife is probably what you do at home: Avoid it.  Except those cockroaches.  Do with them what you will.

Mickey’s Not So Scary Halloween Party.

Mickeys Not So Scary Halloween Party.

I’m a veteran of Mickey’s Very Merry Christmas Party, but this was my first visit to MNSSHP.  For those who are new to Disney’s after-hours parties, MNSSHP is a special ticket event held in the Magic Kingdom from early September through November 1st.  For the cost of admission, you’ll see an event only parade, a villain-themed show in front of the castle, enjoy dance parties, and trick or treating. There’s also lots of little surprises, like different music, special decorations, and your favorite characters in Halloween-themed costumes.  There’s even an actress in the Haunted Mansion queue, Lady Renata, who interacts with guests and teases them. She was hilarious.

Mickeys Not So Scary Halloween Party.
Lady Renata, looking ghostly.

For me, the highlight of the party is the parade.  Just about everything gets the Halloween treatment, starting out with a ride down Main Street by the Headless Horseman. A special treat is Snow White dancing with the Dwarves; you rarely see them together.  You’ll also see lesser-known villains, such as Frollo.  One of the best parts of the parade is the Haunted Mansion portion. Gravediggers come out and dance and make their shovels spark on the ground and the ballroom scene from the attraction comes to life with dancers in elaborate costumes and makeup.

Mickeys Not So Scary Halloween Party.

The whole thing is incredibly creative and beautifully done and  it shows off what Disney Imagineers can do.  Overall, the Halloween parade is a little less G-rated than the daytime parade–a dancing girl gives a cowboy a playful smack across the face which took some parents near me by surprise–but not too scary for most kids.

Mickeys Not So Scary Halloween Party.

As soon as you get to the Magic Kingdom, pick up a schedule.  The parade starts in Frontierland at 8:15 and 10:30. Hallowishes, a slightly spookier version of the usual nightly fireworks display, begins at 9:30.  The Disney villains show, which includes an opportunity to mingle with the characters afterwards, takes place four times a night in front of the castle.  There are also character meet and greets throughout the park, so for character fans, this is a great opportunity to meet your favorites, as well as some new ones.  Finally, you can catch character dance parties in Tomorrowland and in Liberty Square.

Mickeys Not So Scary Halloween Party.

There are two schools of thought on how you should approach the party.  Some say it’s best to use it mainly as an opportunity to ride attractions with shorter wait times with a little bit of Halloween thrown in.   Others are more interested in seeing the shows, parade, trick or treating, and interacting with the characters.  It’s true that if you focus on everything extra there is to do during the party, you won’t have much time for rides, but I tend to take a hybrid approach. I’m mainly interested in the rides, but since it’s so easy to catch the parade and shows later in the night after the crowds die down, I tend to put off the special party activities until later in the night.  The only thing I missed out on at this party were the dance parties, which sound fun, but I also rode many rides, some multiple times.

Mickeys Not So Scary Halloween Party.

There’s a lot of discussion regarding whether or not special events are worth it.  I believe they are, but at around $60 per person, you really have to weigh the costs. Unless you’re on a very short trip (three days or less), you aren’t saving much money by skipping a day at the parks and buying a party ticket for that night because your park tickets are more expensive on the front end. This means that after the fourth day, you’ll only spend a few dollars each day to add more days, as opposed to an expensive party ticket.  If you’re on a budget, as most of us are these days, you may find yourself having to choose between party tickets and park hoppers, which cost around the same amount per ticket.   It depends on how you tour the parks, but personally if faced with this choice, it wouldn’t be a contest:  I’d go with the park hoppers.

If your children are very young, they may not last throughout the entire party. If you’re okay with potentially leaving the party a few hours after it starts, that’s fine, but many people are not.  A good nap earlier in the day helps. So can a relaxing, low-key day at the resort.  But even then, your child may not be up for an entire evening of fun, so be prepared for that to happen.  We had to leave one of the Christmas parties only a couple of hours after it opened and I was disappointed, but I prepared myself that that might happen ahead of time, so it made leaving a little easier. In addition, some kids will be afraid of the characters, shows, and spooky sounds. While the Halloween party is truly “not so scary,” every kid is different.  While there were  plenty of young children at the party having a wonderful time, I wouldn’t take my children just yet because they’re the type that gets scared and that’s fine; it’s something we’ll do in the future when they’re a little older.

Like the Christmas party, Halloween parties are busier on weekend nights and closer to the holiday itself.  As the night wears on, crowds tend to thin after Hallowishes as parents of younger children leave.  If you are looking for the least busy nights, you should be fine on non-school nights right up until the week before Halloween, when crowds will gradually increase.  Some parties are slightly discounted if you buy tickets ahead of time. There are also discounts for annual passholders and cast members; incidentally, these discounts are also offered on nights that have historically been the least crowded, so if you’re looking for for lower crowds, try these nights.

A closing few thoughts:

  • Some guests don’t celebrate Halloween. Don’t worry about visiting the Magic Kingdom during the day of the party. You’ll find mostly seasonal type decorations and very little that’s “scary.”
  • The party runs from 7:00 p.m. until midnight, but you’ll be allowed in at 4:00 that afternoon.
  • There are multiple places to trick or treat throughout the park, but the most popular, candy-rich spot is the trail that runs behind Toontown.
  • Early in the night you’ll be asked to show your wristband as proof that you’ve paid for the party.
  • Most nights the shops on Main Street are open for about an hour after park closing to allow guests to shop. During the Halloween party we attended, the shops closed at midnight; those inside were allowed to finish, but no other guests were allowed in. If this is your last night for souvenir shopping, make sure you do it earlier.
  • Everyone is encouraged to come in costume. This is the one night an adult can dress up like Minnie or a princess and be admitted into the park, so if you’ve always wanted to be Belle, this is your chance to do it.

When Good Rooms Go Bad: Lodging a Complaint with Disney.

When Good Rooms Go Bad:  Lodging a Complaint with Disney.

I trust Disney resorts. I trust that they’ll be clean, that they’ll be safe, that the staff will be friendly and efficient, and that issues that come up will be addressed quickly.  That’s been my experience.  Part of the joy of staying on property is knowing what you’re getting every time, whether you pay $58 a night or $458 a night.  But no company is perfect.  Such was the case last weekend at the Contemporary Resort.

My good friend had never stayed on Disney property before. Truth be told, until this trip she wasn’t much of a Disney parks fan.  But she was coming down for the Wine and Dine marathon and remembered wanting to stay at the Contemporary as a kid, so she decided to give it a try and booked a Magic Kingdom view for a two night stay.  The room was gorgeous. I know not everyone “gets” the theming of the resort, but I think most people can appreciate the room itself. Nice comfy beds, an incredible, big bathroom, and nice modern accents that make the room luxurious.  She lucked out and got an 11th floor room right in the middle of the tower, possibly the prettiest view of the Magic Kingdom and Seven Seas Lagoon you could ask for.

There was just one problem:  The room wasn’t clean.  There were crumbs all over the floor in the entry way. The rug was dirty and had not been vacuumed.  The windows were covered in little hand prints.  The fold out couch had a large stain on it, as did one of the lampshades.  And the built-in closets were covered in a thick white dust. Clearly, no one had bothered to dust in a couple of weeks.  At this point, this wasn’t an issue with the cleaning crew so much as one with supervisors.

Now, my room that same weekend at the All Stars was immaculate.  That’s what I expected.  And I think if you’re paying more than four times as much as I was paying, you deserve the same thing.  At this point, I just want to make one thing clear. I’m not a complainer.  I was once a Private in the Army, so I know what it’s like to work for demanding people who never thank you.  I won’t ever forget that and I try to be as accommodating as possible.  This is especially true at Disney, where I try to give cast members a break.  All Disney fans know that there’s a certain type of resort guest who makes a lot of unreasonable demands; some of them pride themselves on it.  We all know that being a cast member is a really hard job and that a lot of them do it because they love the company and they enjoy bringing some magic into people’s lives. So I don’t complain, I say thank you and please even if they’re too busy to notice, and I always tip at least 20%, even at buffets.  But at a certain point, you have to say something. This was that point.

My friend called down to the front desk and a bit later was moved to another room after the manager, who was both friendly and professional, confirmed that the room was unacceptable. Even he seemed a little surprised by its condition.  Unfortunately, this room had a very obvious safety hazard that the manager noticed right away. Since there were no other rooms available with that view, she was moved back into her original room. They gave the room a quick cleaning and compensated my friend rather generously, even by Disney standards.  She didn’t let this ruin her stay and is looking forward to going back. I felt pretty bad though. I was the one who talked her into going.  This was my ”happy place” and I wanted to share it with her.  It would have been nice if things had gone more smoothly.

As I said, I try not to be a complainer, but I also think it’s important to let a business know when they’re doing something wrong, especially when it’s a place you care about. This shouldn’t have happened. In fact, this almost never does happen.  As I stated above, that’s why I stay on Disney property.   That same weekend we had such great service at the California Grill from our server, Charmaine, that I sent Disney an email to let them know. I also sent in comments about my room at the All Stars. I wasn’t crazy about the theme, but every cast member I ran into there was excellent and the room could not have been more clean.

If you have an issue with your room or the service you’re receiving, by all means, let Disney know.  But don’t forget your manners. Just this last trip, I witnessed a woman using very loud, four-letter words in the lobby of the Contemporary over some room mix-up. She wasn’t helping her family or her case and I couldn’t help but really feel for cast member she was verbally abusing.   Remember that Disney is a unique company and many cast members take a lot of pride in being part of it; in my experience, they’ll bend over backwards to help you. The company holds itself to a higher standard. Because of this, most of us expect better from Disney than we do from, for example, the Marriott or Holiday Inn.  But that also works against it, because it brings out a strong sense of entitlement in some guests. So remember when you complain, be nice.  This person has a hard job.  But by all means, let your comments be known.  Good or bad, they count.

If you want to compliment a cast member or relay an issue you’ve had during your stay, email Disney at WDW.Guest.Communications@disneyworld.com.  It’s especially important to let them know about good service, as this helps deserving cast members advance within the company.

Restaurant Review: Via Napoli.

Restaurant Review:  Via Napoli.

If you’re a longtime Disney World fan, you’ve probably heard the jokes about Disney pizza.  Well, Disney must have heard those jokes too, because they set out to change our perception and have done so in a very big way. Via Napoli may just be my favorite restaurant on site. It’s certainly one of the top restaurants in Disney World.

Located in the back of the Italy pavilion in Epcot, Via Napoli features a wide, open space with a large communal table in the middle that would be perfect for larger parties, say up to twenty-five people.  We saw the waiters seat several groups at once there on our visit; none seemed to mind sharing the table.  The walls are covered in cream and rust-colored paint and punctuated by pretty frescoes.

Restaurant Review:  Via Napoli.

Light fixtures feature brightly colored blown glass or iron accents.

Restaurant Review:  Via Napoli.

It’s the type of restaurant where you’ll feel comfortable bringing the kids, but the food and surroundings make it special enough that it would be perfect for a casual date night as well.  The dining room has very high ceilings, but even in a crowded restaurant I didn’t find it to be overly loud; children or adults with sensory issues should be fine.  There’s also ample seating outside in a covered patio area.  During cooler times of the year, this area will be a prime location for people watching and leisurely meals.

The open kitchen in the back has three wood-fired ovens which feature faces used to represent the main volcanoes of Italy:  Mount Vesuvius, Mount Stromboli and Mount Etna.

Restaurant Review:  Via Napoli.

You can also watch pizzas being prepped, slipped onto a wooden paddle, and then slid into the extremely hot ovens, where it takes only minutes to bake.

Restaurant Review:  Via Napoli.

Over the course of three different meals, we tried four appetizers: The salad, made for sharing, had a spicy vinaigrette; the fritto misto, which features fried seasonal vegetables; the arancini, fried saffron risotto balls with sausage served with a red sauce for dipping; and a tomato and fresh mozzarella salad drizzled with a nice olive oil.  Of the four, the only disappointment was the arancini, which was heavy and starchy with almost no flavor. Both the arancini and the fritto misto came with a standout marinara that was just about perfect.  Don’t hesitate to try the fritto misto because you’re worried about it being greasy;  the flavor of the vegetables shines through the crispy coating. In fact, the kitchen seems to have a knack for frying, as everything fried that we tried was non-greasy and perfectly crisp.

Restaurant Review:  Via Napoli.

Via Napoli serves the usual pasta dishes like spaghetti and meatballs and chicken Parmesan, but the real star here is of course the pizza. Individual pizzas start at $16 and are enough for two people with lighter appetites.  Made from imported Caputo flour, considered by many to be the best for making pizza, and water similar to that found in Italy, the crust is thin and flavorful, but not so overpowering that you don’t enjoy the exemplary toppings.  There’s something satisfying about biting into this type of crust, slightly chewy but softer in the middle.  Most pizzas are topped with a light smear of the marinara mentioned above, in addition to fresh mozzarella and various meats, vegetables, and even cantaloupe.  I loved the pepperoni, which was smaller and more spicy than what you’d find at your neighborhood take-out restaurant.  In fact, I liked it so much I had it twice on this trip.

Restaurant Review:  Via Napoli.
You can find some of the best desserts on property in the World Showcase and Via Napoli is no exception. Of the two we tried, the fun ricotta fritters served in a paper cone (you get about eight small fritters, enough for two people) with chocolate sauce and fresh whipped cream was my favorite.  The fritters tasted fresh and light, like perfect little donut holes. Some chocolate sauces taste more like sugar than chocolate, either because the chef has a heavy hand with sugar or they’re covering up cheap chocolate, but this one was just sweet enough to let the flavor shine through.  We also tried the tiramisu. I’m not a coffee fan, but I would order it again, it was that good.  It’s a large piece, so two can share, although it’s good enough that you might not want to.
Restaurant Review:  Via Napoli.

Like all Disney restaurants, Via Napoli has friendly, excellent service. I didn’t see any of the new restaurant jitters that you might expect and we received everything we asked for fairly quickly.  Our waiters, all of whom hail from Italy, were mainly easy-going but efficient college students.
It only took a short weekend trip for Via Napoli to become one of my favorite Disney World restaurants. With Via Napoli, Disney set out to make good pizza. Luckily for us, what they came up with is better than that. It’s simply exemplary pizza that just happens to be served in one of the best theme parks in the world. Give it a try next time you visit Disney World.
Via Napoli is operated in conjunction with the Patina Restaurant Group.   The restaurant, which seats 250 people inside and an additional 50 outdoors, is open for lunch and dinner seven days a week. If you’re on the Disney Dining Plan, it’s one table service credit; this is one place you’ll want to use the included dessert.  As of right now,walk-ups are surprisingly easy to get, but if you really want to eat at Via Napoli, do as you would with any Disney restaurant and make your reservations (407-WDW-DINE) as far out as possible, up to 180-days in advance.  If you have allergies or specific food requests, make sure you make note of them when making your reservation.  There is currently no take-out option.
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